Hello my name is Mike Van Iten, Owner & General Manager of Village Buick GMC, and I would like to thank you for the opportunity to earn your business. Village Buick GMC Truck is your #1 Pontiac-GMC dealer in Illinois and we want to show you how we have accomplished it year-after-year. We are excited with your decision to visit our site for your next vehicle purchase. We believe that the vehicle presentation is a representation of our dealership. Therefore, we complete a full vehicle detailing to give you a new car feel in a pre-owned vehicle.

We have created six steps to customer enthusiasm:

• Listen to the customer's needs
• Create a mutual trust
• Exceed the customer's expectation
• Deliver in a timely fashion
• Post Sale follow-ups
• Seek to continually improve service

We treat our customers like family. Come and be a part of the "Village" that makes a difference in the community.

Mike Van Iten
Owner & General Manager
mvaniten@villagebuickgmc.com